As one of the most esteemed trekking companies in Nepal, registered with the government, Bespoke Excursion takes pride in its reliable and transparent operations. The terms and conditions outlined below represent a shared understanding between Bespoke Excursion and its clients concerning your tour(s) with us.
The confirmation of your trip indicates your complete acceptance of these terms and conditions. Bespoke Excursion prioritizes your privacy and is dedicated to maintaining the confidentiality of all your personal information.
- To secure your trek reservation, a deposit amounting to 10% of the total trek cost is necessary. Additionally, please send us a copy of your passport, a passport-sized photograph, and complete flight information. For your ease, you can submit the deposit online via online transfer. Please note that a 3.5% fee of the total amount (which is assessed by our local Nepalese bank) will apply.
- Full payment is required before the commencement of the trip.
- All deposits are non-refundable should you decide to cancel the trip. Nevertheless, you are permitted to transfer a portion of the deposit (after deducting any expenses we have incurred on your behalf, such as flight bookings, hotel reservations, permits, etc.) to another booking or to a friend. A cancellation made at the last minute incurs a fee of 20% of the total trip cost.
- In the event that a trek or tour cannot be completed, whether due to your own decision (voluntary) or an external factor (involuntary), the fees for the trek or tour are non-refundable. However, if the cancellation is due to an action taken by Bespoke Excursion or a member of our staff, the matter will be assessed on an individual basis.
- Bespoke Excursion is not liable for any additional costs resulting from flight cancellations caused by adverse weather conditions or air traffic issues. Nonetheless, we will make every effort to provide the best possible alternative. Any cancellation fees will be subtracted from any applicable refund.
- Travel insurance is compulsory for all clients of Bespoke Excursion. Cannot be held accountable for risks such as mountain sickness or accidents.
- Your safety is our highest priority. Bespoke Excursion reserves the right to cancel any trip due to unavoidable and/or unforeseen circumstances that may render the excursion unsafe, including but not limited to flight cancellations, severe weather, natural disasters, wars, political unrest, riots, government actions, illness, strikes, or a pandemic.